DENVER (KDVR) — Kacie Smoot was watching TV on her couch just before 2 p.m. the day after Memorial Day and didn’t expect much on a rainy afternoon, but something happened.

“I heard a crash and I felt the rumble,” she said.

The walls of his upstairs neighbor’s balcony crumbled and fell to the ground, just outside his door near Julian Street and Lehigh Avenue.

“I barely touched that rail on that side and it just fell apart,” she said.

Smoot’s biggest concern was her 12-year-old daughter, Haylee, who was only minutes away from home.

“It’s concrete slabs and I probably would have lost my daughter,” Smoot said.

Tenants’ rights lawyer intervenes in balcony collapse

Building management told FOX31 they arrived immediately and had the balcony floor inspected for safety before blocking off the area with duct tape. Neighbors want to know what else is being done to keep them safe.

Tenant Rights Lawyer Jacob Eppler told FOX31 that any resident living on a property in need of repairs should submit complaints in writing and document progress.

Management confirmed their crews will arrive within 24 hours to begin the assessment and repair process and said the building had recently been inspected and passed code standards. No injuries were reported.